Replacement & Refund Policy

Last updated: October 15, 2026

This policy explains how replacements and refunds work for accounts provided by Crazy Media Services. To start a replacement or a refund, message @crazybutnot on Telegram.

Unlimited replacement

• If an agency account we provided is disabled, we give you a replacement account.
• There is no replacement fee and no limit on the number of replacements.
• Your remaining unspent balance is moved to the replacement account. Money already spent on ads cannot be moved.
• Most replacements are completed the same day, depending on account availability.
• We may decline a replacement if the account was used for illegal products or services, or for content that breaks our Terms of Service.

Refunds of unspent balance

• You can ask for a refund of the unspent balance on an account at any time.
• Service fees already charged on top-ups are not refundable.
• Refunds are paid in USDT to a wallet address you confirm in our chat, after network fees, normally within 7 business days of approval.
• If a platform holds or refuses to release a balance, we refund it once the platform releases it to us.

Credit line accounts

Credit line balances are settled under the terms agreed in our chat. Outstanding amounts must be paid before a refund or replacement is processed.

How to request

1. Message @crazybutnot on Telegram with the account ID.
2. Tell us whether you want a replacement or a refund.
3. We confirm the balance and next steps in the chat.